You will receive an email with a link to a web-based questionnaire at the address used to set the order up with your Avalara Sales Team. You should receive this email within an hour of placing the order. You must set up a Filing Assist Questionnaire username and password. Note, this account is different from your AvaTax and other Avalara portal credentials.
Questionnaire support and general order inquiries should be directed to the Filing Assist Support Team by phone or the general inbox: firstname.lastname@example.org.
All inquiries will be handled in the order in which they were received, and typical response time is within 1 business day.Once you have completed the questionnaire, we will verify that the information submitted is complete and one of the support specialists will reach out to you within 2 business days of you submitting the questionnaire if more information is needed to mark the order ready for processing. Your order will not be processed until all requested information is submitted.
During the filing process, some registrations/licenses require that the specialist working on your order will need to reach out to your company by email to complete a multi-step verification needed for electronic filing. We will default our communication to the main business contact person and email address listed on the Filing Assist Questionnaire. We cannot file electronically if these verifications are not completed by the business contact.
Avalara License Preparation customers will have their licenses and registrations completed online whenever possible, typically within 5 business days from the date the order was marked ready for processing (the date all information was received needed for us to file or prepare the forms). We will provide details of any completed Sales Tax Registrations or licenses completed online. In certain circumstances, we do not have any online filing option and will then provide the completed forms for you to send to the jurisdiction. Any online confirmations and/or forms that require your signature and your submission, will be sent to your online order portal accessible through the Filing Assist Questionnaire - click Check Order Status button - Action Required Tab. Note – You must submit the completed forms to the jurisdiction, along with your payment of any applicable governmental filing fee (instructions to be provided to you at time of service). You will be able to check the status of your order by logging into the Filing Assist Questionnaire and click the option for Check Order Status.
Sales Tax Registration application fees will be paid by Avalara when applying online. Some Business Licenses and other license types (does not include Sales Tax Registration fees) may have additional fees that you must pay. These are not additional Avalara service fees, but rather, the required governmental filing fees not included in the base service fee.