Top 3 extractor tips

Here are some tips to help you troubleshoot any issues that come up when you set up and use your extractor — hopefully helping everything go a little smoother along the way. 

Troubleshooting transaction issues

There might be errors during the daily transaction sync. Transactions with errors aren't included on the Transactions page or in reports or returns until you fix the errors. If an error occurs, try resubmitting the transactions to see if that resolves the issues. 

Reconciling returns

• Managed Returns customers: Run reports to check for imported transaction differences, for example, to look for differences between the tax we calculate and the tax your marketplace calculates.
• Returns for Small Business customers: Go to Returns > File returns > View return details and adjustments to check for imported transaction differences.

Ongoing maintenance tips

When you connect a new extractor, we generate a unique ID (also called a data source ID) for the connection. You can use the data source ID to find transactions that have been imported to our platform.

If you change your license key, pause automatic syncing or delete the active connection and set it up again.