A license key is specific and unique to your account. Most business applications require you to have a license key to connect your business application to AvaTax. If you have both a production and a sandbox account, you need a license key for each account.
Avalara emails a license key when you generate it, which typically happens when you get your integration to connect your system to AvaTax. If you set up AvaTax before October 2017, your original license key may have been generated when you accepted the terms and conditions. For security reasons, Avalara doesn't keep a copy of your license key and can't tell you what it is.
Suggestions for finding the license key your company is using
- If you're the account administrator who set up AvaTax, check your email. Find the latest license key reset email or the email Avalara sent you when you set up AvaTax.
- Check the "AvaTax" or "Avalara" tab in your business application. Some applications display the license key in the AvaTax configuration settings.
If you need to generate a new license key, you'll need to update the license key in every workstation that connects to AvaTax.