When Attempting to reset your password by e-mail it results in the message "Multiple users are associated with this e-mail"
Please have your Account Admin take the following actions
In the Avalara Admin Console
Settings > Manage User
Filter Active from Yes to <All>
Find the duplicate log-in and change the e-mail to a fake one such as email@example.com
- If you are unable to find the duplicate log-in please submit a case to Support and include the e-mail being used to reset your password.
To submit a case to our Support team, please fill out this online form: https://help.avalara.com/Directory/Contact_Avalara/Submit_a_Case