Skip to main content
Avalara Help Center

How to I resolve Multiple users are associated with this e-mail


When Attempting to reset your password by e-mail it results in the message "Multiple users are associated with this e-mail"




  • Please have your Account Admin take the following actions

  • In the Avalara Admin Console

  • Settings > Manage User

  • Filter Active from Yes to <All>

  • Find the duplicate log-in and change the e-mail to a fake one such as

  • Save


Next Steps

  • Was this article helpful?