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Avalara Help Center

Why are my Magento transactions missing from the admin console?


You would like to know why transactions are not populating in the admin console from Magento.




  • If orders are not coming to the admin console it is likely that they are stuck in the Sync queue. 
  • Navigate to Sales > Tax > Avatax Sync Queue 
    • Any orders in here have not been processed and are a symptom of ChronJobs not being set correctly.
  • You can manually push the transactions to the admin console by clicking "Process Queue Now"


Note: Avalara does not assist with Cron Jobs as they are unique to your environment.