There is no tax on an invoice in GP and you want to know why.
- Open the invoice in the Admin Console (https://admin-avatax.avalara.net) and check:
- Destination address - If address is incorrect, in GP highlight the line > click blue arrow next to Item Number > correct it
- Exemption - If the customer should not be exempt update the customer card in GP or use the Entity Use Code Taxable
- Item taxability - If the item should be taxable change the tax code in GP (if tax code incorrect) in Item Mapping