Skip to main content
Avalara Help Center

How do I confirm information for our test environment


When you hit the test connection it fails, so you want to know how to check just the credentials.


Avalara Avatax



  • Go to  to to verify the credentials work outside of your software
    • Success! - There is an issue with some other setting in your software, proceed trouble shooting using those user guiides available here:
    • Please verify your credentials. - If test connection fails, check your email for a newer license key, searching with your account number