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Avalara Help Center

Manage Tax Notices

This article applies to:Avalara Returns

A tax notice is a notification from a tax jurisdiction informing you of a requirement, adjustment, or error involving your tax account. You may receive a notice by email or by postal mail.

Receiving a tax notice doesn't necessarily mean something's wrong. Some tax notices are simply informational in nature. Some provide updates about tax rate changes or let you know that you should adjust your filing schedule. Other notices alert you to possible errors with your tax account.

Note: Avalara Response time is 4-6 weeks, and resolution time is 6-8 weeks, depending on the urgency of the notice.

What to do with tax notices

When you receive a tax notice, determine what type of information it provides and act accordingly.

Notice type Action
Rate change Adjust your custom tax rules if they're affected by the rate change.
Scheduled return adjustment Modify your scheduled returns in Returns.
Other informational notice Make any relevant adjustments in your business application.
Error notice

Avalara manages obligations related to error notices on your behalf if you use Returns. When you receive an error notice:

  • Send us the notice. If it's a physical notice, upload a digitized version. 
  • Check to see if the state that sent the notice requires a power of attorney. If we don't have power of attorney for you in a state that requires it, we won't be able to resolve notices for you until we do.
  • Track the status and resolution of submitted notices in AvaTax.
  • Look out for emails from Avalara requesting more information. If we determine you owe taxes, we'll send you an email with the steps to finish resolving the notice.

Track the status of your submitted tax notices

Try a walkthrough in AvaTax (if you're logged into AvaTax, clicking this link takes you to your Admin Console and starts guiding you through this process). To track the status of tax notices you've submitted to Avalara: 

  1. In AvaTax, on the Tax Returns tab, select Tax Notices from the navigation bar.
  2. Select a Company.
  3. Review each tax notice on the list.
  4. Click the Comments button for a tax notice.
  5. Read the Tax Notice Log Comment to see the comments associated with the tax notice.​
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