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Avalara Help Center

Understand Your Avalara Invoice

It's good business to be careful with your money, and that includes keeping an eye on invoices you receive from Avalara. Sometimes that just means you need to know how to find your invoice, and sometimes you need to understand what something on your invoice means. Use this FAQ to find answers to some common questions about understanding your Avalara invoice.

What's a billable AvaTax document?

If you purchased or renewed your AvaTax subscription in 2017, review section 3 of the 2017 terms and conditions.

If you purchased or renewed your AvaTax subscription in 2016 and haven't yet renewed your subscription in 2017, your usage is primarily based on your document count. Review the 2016 terms and conditions for details.

Why did we receive the email Urgent: Your Services Will Be Suspended?

Avalara sent the email with the subject line Urgent: Your Services Will Be Suspended because an invoice hasn't been paid.

Make a payment, following instructions in the email, to avoid service suspension. If you have further questions, contact your Customer Account Manager (CAM).

How does adding a new state to our filing affect our Returns billing?

Avalara charges for each return we file for you, so adding a return for a new state increases the number of returns you're billed for each month. If you've prepaid for returns (and don't use the entire pre-paid quantity), you may not see an increase in monthly charges.

If you have more questions about this, contact your Customer Account Manager (CAM).

What is monthly overage billing?

The terms and conditions you accept when you activate your Avalara service account include Avalara's service fee information. Review the terms.

You accrue overage charges when your actual number of transactions exceed the number of purchased transactions during your annual service period.

For questions or concerns about monthly overage billing or your service, contact your Customer Account Manager (CAM).

What should I do if I think there's incorrect tax on my Avalara bill?

Reply to the invoice email with the following information:

  • Invoice number of the bill in question

  • Detailed reasoning as to why the tax is incorrect

  • Documentation from the appropriate Department of Revenue supporting your claim

Why did we receive the email Avalara Returns Filing and Invoice Information?

We provide the quantity of returns filed in a separate message. If you have:

  • Balance due - An invoice is sent in a separate email to the billing contact we have on file for your company. Details for your returns filed this month are no longer presented on that invoice.
  • No balance due - The email with the subject line Avalara Returns Filing and Invoice Information is the only communication you'll receive. Your company won't receive a separate zero balance invoice.

The email will include:

  • The number of regular returns filed
  • The number of SST returns filed
  • The total number of returns filed

The number of returns filed in any given month is shown in the Filing Archive. All returns are posted  the first week of the month following filing (Returns Filing Timeline).

What is the minimum billing for Returns service?

The terms and conditions you accept when you activate your Returns service include Avalara's minimum billing information. Review the terms.

You may receive a minimum billing invoice for the Returns service if you haven't begun filing returns through Returns within 120 days after signing your Returns contract (your "Returns Commencement Deadline"). The minimum Returns service fee is equal to 50% of your estimated monthly Returns filing fees. We'll stop charging the minimum Returns service fee when you begin filing your returns through Returns.

The Returns terms and conditions describes how the minimum Returns service fee is calculated as follows:

"Your estimated “monthly Returns filing fees” is 50% of the amount that is the result of: (the lowest number of returns required to be filed under your Returns plan per year divided by 12) multiplied by the per-form fee under such plan."

For questions or concerns about a minimum billing invoice or your service, contact your Customer Account Manager (CAM).

What do I do if there was an error on my bill for Avalara services?

Contact accounting@avalara.com via email, include:

  • The name of your organization
  • Details of the billing error
  • Invoice number (if applicable)

Additional identity verification may be required.

Where do I review my AvaTax Service Agreement?

To review your AvaTax Service Agreement, contact your Customer Account Manager (CAM).

Why did I receive a refund from Avalara?

For questions about billing, including refunds you've received, contact your Customer Account Manager (CAM).

Can I see my invoice total including the tax amount in transactions?

The Transactions tab shows the invoice net of tax. The non-taxable and taxable figures add up to the figure in the total column. The tax is shown separately and isn't included in the total. The full invoice total including tax isn't shown.

What should I do if I believe I double-paid an invoice from Avalara?

For any questions regarding invoices from Avalara, including double payments, contact your Customer Account Manager (CAM).

Why are we being charged?

With any service, there may be questions about specific bills or payments. Your Customer Account Manager (CAM) can look at invoices that have been issued and explain each one. Contact your Customer Account Manager (CAM).

Will I be sent an invoice closer to the due date?

In addition to the renewal quote you received from Avalara, we'll also send an invoice closer to your payment due date.

Does address validation count as a transaction for billing purposes?

Yes, address validation counts toward your transaction usage in a 10 to 1 ratio. 10 address validations = 1 transaction in usage.

Can I get our service logs from AvaTax?

Avalara Support can provide this. Contact us to request this for a specific timeframe.