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Avalara Help Center

Manage Your Billing Contact

Any time your company experiences changes that impact how we bill you, let us know. Contact us if you've had a staffing change or a credit card change. Use this FAQ to get answers to some common questions about managing billing contact and payment information.

How do I update the billing contact on our account?

To update the billing contact for your account, in the Admin Console, on the My Account tab, under Billing Contacts, click Create New Contact and add your desired email as a new contact.

How do I add an additional contact to our account?

There aren't special steps necessary to add an additional contact to your account. If the desired additional contact calls in to create a support case, we can create a record for them at that time.

You can also contact Avalara Support with the following and we'll add them:

  • First and last name
  • Title
  • Contact phone number
  • Contact email address
  • Note if they're a:
    • Primary contact
    • Billing contact
    • Compliance contact
    • Service notification contact