Shipped a product to HI for exempt customer, expecting 0.5% tax but is higher than expected.
- This indicates the exemption certificate is not being applied to the sale:
- Check the date > Exemption Certificates will only exempt between the start date and the expiration date
- Check the customer number > Customer code must match exactly to apply to the sale
- Check that exemption is not Single Use, or if single use, the PO matches PO or Invoice number
Note: Federal Government and Foreign Diplomat exemptions are applied as fully exempt in Hawaii, so there will be no tax with entity use code A Federal Government and/or D Foreign Diplomat.