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Avalara Help Center

eMail troubleshooting

This site is only for Avalara customers licensed for Returns Excise, AvaTax Excise and Government. 
Documentation of operation, usage and release dates is confidential and proprietary information of Avalara.
Content last updated: 2022-01-04

The address support@avalara.com is a do-not-reply address.

Avalara Excise sends users essential email from support@avalara.com. For example:

If you're not getting these email messages, try these steps: 

  1. Check your Junk or Spam email folder. 
  2. Add support@avalara.com to your address book / safe senders list. (Check your email software's help.) 
  3. Ask your IT team to allow email delivery from support@avalara.com to your mailbox. 
    Avalara Administrators can send test emails from Production https://excise.avalara.com and Sandbox (test) https://excisesbx.avalara.com
    • Sign in and go to Admin > User List
    • Click on a user and make a simple change to the Title.
      Tip: You can view, but not make changes to your own user account.
    • Click the Update button - an email will be sent to that user from support@avalara.com.
  4. Ask your IT team to review an email header.
    • Temporarily change a user's email address to an external email service, e.g. outlook.com, yahoo.com, etc. and send a test email as above.
    • Ask your email administrator to view the email header for clues to solve the problem.
    • Important - change the user's email back to their work email address.
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