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Avalara Help Center

Avalara Excise First Time Sign In

This site is only for Avalara customers licensed for Returns Excise, AvaTax Excise and Government. 
Documentation of operation, usage and release dates is confidential and proprietary information of Avalara.
Content last updated: April 4, 2022


Welcome to the Avalara Excise Platform for Returns Excise and AvaTax Excise! Here is what you need to know about how to sign in, user administration, how to get help and browser compatibility.

First time sign in 

  1. Open the email from Avalara with the subject line "Welcome, it's time to set up your Avalara password". 
    • It contains your sign in user name.
    • Click the Sign in to your Avalara account button.
  2. Enter the user name from the email, above. 
  3. Create a password and click Save
    • A strength meter will indicate whether your new password is weak, okay, good or great.
    • Click and hold the Show button to view your password.
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  4. An email will be sent to you from Avalara Support with the subject: "Your password was changed". Password create and first time sign in are complete. 

Password assistance 

If you forgot your password just click the Request reset button and a link to sign in will be emailed to you.

User Administration

Avalara Excise customers manage their own users anytime, day or night. Your organization's first user has permission to create additional users and most of your Support Contacts have this right, too. Click Excise User Accounts to learn how.

  • The Excise User Accounts page will be updated when the new login experience is in Production.

Browser compatibility 

The application has been designed to operate with one of the following browsers, all of which are free downloads.  Using a different browser may result in errors.

  • Mozilla supported versions of Firefox 
  • Google supported versions of Chrome
  • Microsoft supported versions Edge

Help link 

While working in Avalara Returns Excise, the user guide downloads by clicking the Help link in the top right corner of the program window.  If the user guide doesn’t answer your question, click Support in the orange banner menu on any page here in the Avalara Excise Help Center. 

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