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Avalara Help Center

News Flash

This article applies to:Excise

This page contains announcements and late-breaking releases. Click here for scheduled releases and highlights.

November 5, 2020

Please disregard outdated Avalara email notifications

You recently received a notification about a new Avalara support case format on November 3, 2020. As we implemented this change, our system began sending resolution emails and survey requests for previously closed cases. Please disregard any emails referencing outdated Avalara support cases and survey requests.

We’ve identified the cause and sincerely apologize for any inconvenience. To learn more about submitting a support case, review the Help Center article Excise Customer Support.


November 4, 2020

New Avalara support case format

We’re excited to tell you about recent improvements to our customer support case submission form.

Should you need support while working with your Avalara Excise tax solution, you’ll find that our new case submission form has a more user-friendly layout designed to help simplify the intake process. We expect that this will allow our customers to create and manage support cases more efficiently.

Effective November 3, 2020, we’ll transfer all existing case records to our new version of the support case submission form. You may temporarily lose access to closed cases opened prior to November 3 as we work to quickly convert these cases to our new format.

Investigating Some Support Contacts are receiving emails related to previously closed support cases. We have engaged our service partner and are investigating the issue.

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