This document applies to all license types. Content last updated 12/16/2016
Help Center documentation is confidential and proprietary to Avalara clients.
Our friendly and well-trained Customer Support Specialists are available to answer questions and resolve issues from designated Support Contacts. Here are some examples:
- I generated a return and see warnings or errors - where are the details?
- How do I include only changes in an amended return?
- How do I add a taxpayer type to my jurisdiction?
Select a link below for help:
Support Cases setup (one-time only)
⇒ Quick checklist
Save valuable time by remembering these points as you work:
- New Issue = New Support Case
- Existing issue = Comment and add attachments to the existing case using Admin > Support Cases right from the application.
- Initial response times range from 7 business days (low priority) to 4 business hours (critical priority), depending on severity.
- Inform us of changes to your 2 designated Support Contacts (name, email, phone).
- Be sure your Support Contacts are subscribed to the Support Site Forums for important notices.
- Review FAQs - Returns Excise for fast answers to common questions.
- Click on Walk Me Through from any page in the software for a guided tour of some software features.
- Click the Help link in the upper right corner of any software page to download a user guide.
- News Flash announcements and late-breaking releases.