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This article applies to:Avalara Excise

 

This document applies to all license types.  Content last updated 12/16/2016
Help Center documentation is confidential and proprietary to Avalara clients.

Our friendly and well-trained Customer Support Specialists are available to answer questions and resolve issues from designated Support Contacts. Here are some examples:

  • I generated a return and see warnings or errors - where are the details?
  • How do I include only changes in an amended return?
  • How do I add a taxpayer type to my jurisdiction?

Select a link below for help:

Support Cases setup (one-time only)

⇒ Quick checklist 

Save valuable time by remembering these points as you work:

  • New Issue = New Support Case
  • Existing issue = Comment and add attachments to the existing case using Admin > Support Cases right from the application.
  • Initial response times range from 7 business days (low priority) to 4 business hours (critical priority), depending on severity.
  • Inform us of changes to your 2 designated Support Contacts (name, email, phone).
  • Be sure your Support Contacts are subscribed to the Support Site Forums for important notices.
  • Review FAQs - Returns Excise  for fast answers to common questions.
  • Click on Walk Me Through from any page in the software for a guided tour of some software features.
  • Click the Help link in the upper right corner of any software page to download a user guide.
  • News Flash announcements and late-breaking releases.
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