Avalara VAT Returns FAQs
Welcome to the Avalara VAT Returns FAQ. Find answers to the questions other people are asking. Type something into the search bar to filter the questions.
General VAT questions
- Do I need to report EC Sales and EC Acquisitions?
- Do I pay tax in the destination country or county of dispatch?
- How are nil VAT returns different from non-filing?
- How do I tax my transactions?
- What are EC Sales and EC Acquisitions?
- What happens if I paid tax to the wrong country?
- What is meant by “tax in destination country”?
- What is the distance sales threshold?
- What VAT rate should I apply to my goods?
- Which VAT rate should I apply to services?
- Why do I need to report EC Sales?
- Why would I need to submit a Nil VAT return?
Avalara VAT Returns website and account
- How do I change who has access to my account?
- How do I reset my password?
- I did not receive an email to reset my password?
- I have checked all of the FAQs, but still cannot access my account?
- I have reset my password, but have not been directed back to the correct login page?
- My password reset link has expired, how do I generate a new one?
- What is the URL or website address for VAT Returns?
- Where can I review the Terms and Conditions and cancellation policy?
- Why can I not open the website on my computer?
Filing, payments, and submission deadlines
- What happens if I do not supply transaction data on time?
- What happens if I forget to approve my draft returns or my amended returns?
- What happens once I have submitted my data to Avalara?
- What information do I need to supply if I want to submit a NIL Return?
- When and how do I pay my VAT liability?
- When do I need to submit my data to Avalara by?
- When is my filing deadline?
Template and data questions
- How do I include imports in the AvaTemplate and what documentation is required?
- What are, and why do you need cost prices?
- Will I need to provide addresses for private individuals?
- What data needs to be included in the AvaTemplate?
- When applicable, why do Amazon VAT Transaction Report (AVTR) Inbounds need to be added to the AvaTemplate?
- Why can’t I send my data for previous and current months in the same file?
- Why do I need to provide my bank details for German Annual Returns?
- Why do the pre-registration surveys keep asking me the same questions?
- Will I need to provide addresses for private individuals?
Getting help
Please note that Avalara Europe Limited does not provide tax advisory services or advise customers on how to tax their transactions. The information on this page is provided to assist with the effective use of Avalara VAT Returns.