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Fix Sales Tax Errors

Using memorized transactionsHoverTT.png in QuickBooks Desktop sometimes slows down the processing of transactions and can lock up QuickBooks Desktop. The Sales Tax Errors utility displays sales transactions in which sales tax hasn't yet been resolved (processed) by AvaTax and lets you fix any processing errors.

Fix sales tax errors in AvaTax for QuickBooks Desktop

To use this utility, follow these steps:

  1. On the File menu, click AvaTax, and then click View Pending Transactions.
    QuickBooks_UnresolvedTransaction1.png
  2. At the upper right, click Filter to filter document types, and then do either of the following:
    • Under Date Range, select a date range for transactions to view.
    • Under Document Type, select any of the following document types:
      • Invoice
      • Sales order
      • Estimate
      • Receipt
  3. Click a transaction, and then click one of the following:
    • Recalculate:To get tax on the transaction
    • Edit Transaction: To change the transaction's details
    • Remove: To remove the transaction from the list. For example, if it's an oddly formatted international address, AvaTax might not be able to calculate tax on it
    • Remove All: To remove all the transactions from the list
    • Calculate All: Click it to calculate all items on the list as a batch. This button is only visible If you selected Disable dialogue windows [Memorized Transactions] on the Tax Calculation tab during configuration.