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Avalara Help Center

Fix QuickBooks Desktop Error Messages

Resolve most error messages for AvaTax for QuickBooks Desktop by shutting down all running instances of QuickBooks Desktop from task manager and restarting QuickBooks Desktop. For more information, see QuickBooks Desktop guide or QuickBooks Desktop FAQ.

Here are recommendations and best practices for troubleshooting common AvaTax for QuickBooks Desktop error messages:

Error code
Error message
Error condition
Error fix
ATS-291 Object variable or with block variable not set Installation issue in AvaTax for QuickBooks Desktop on server or permissions issue on workstation
ATS-291 QuickBooks found an error when parsing the provided XML text stream This is a known issue in AvaTax version 81 and 82 Upgrade to the latest version of AvaTax for QuickBooks Desktop
CB-201   Multiple instances of AvaTax for QuickBooks Desktop are running simultaneously Shut down all running instances of QuickBooks Desktop from task manager and restart QuickBooks Desktop
CB-201   You're running QuickBooks Desktop hosted on Right Network Contact Right Network at 888-417-4448
CB-211   Multiple instances of AvaTax for QuickBooks Desktop are running simultaneously Shut down all running instances of QuickBooks Desktop from task manager and restart QuickBooks Desktop
CB-211 Access to path denied Permissions issue in QuickBooks Desktop Give your user Full Control access to the Avalara folders and subfolders found in C://ProgramFiles
CB-211 Error has occurred. The RPC server is unavailable. Lost QuickBooks Desktop connection to AvaTax Shut down all running instances of QuickBooks Desktop from task manager and restart QuickBooks Desktop
CB-211 Could not find part of the path QuickBooks Desktop doesn't have read/write permission on the Avalara folder listed in the path Shut down all running instances of QuickBooks Desktop from task manager and restart QuickBooks Desktop
CB-231 You cannot make multiple successive calls to the open connection method. Call CloseConnection before calling OpenConnection again. A process stalled with QuickBooks Desktop Shut down all running instances of QuickBooks Desktop from task manager and restart QuickBooks Desktop
CB-241 Cannot access a disposed object. Object name: "FormSmallNotice". This is a known issue in AvaTax version 84 Upgrade to the latest version of AvaTax for QuickBooks Desktop
CB-281 Access to path quickbooks/data/avalara/.../license.ini denied Permissions issue in QuickBooks Desktop Give your user Full Control access to the Avalara folders and subfolders found in C://ProgramFiles
CB-296 Index was outside the bounds of the array Incomplete installation Upgrade to the latest version of AvaTax for QuickBooks Desktop
CB-301   Lost QuickBooks Desktop connection to AvaTax Shut down all running instances of QuickBooks Desktop from task manager and restart QuickBooks Desktop
CB-331 The BeginSession method has not been called or it did not succeed Multiple instances of AvaTax for QuickBooks Desktop are running simultaneously Shut down all running instances of QuickBooks Desktop from task manager and restart QuickBooks Desktop
CB-331 Ticket parameter is invalid Lost QuickBooks Desktop connection to AvaTax Shut down all running instances of QuickBooks Desktop from task manager and restart QuickBooks Desktop
CB-831   Multiple instances of AvaTax for QuickBooks Desktop are running simultaneously Shut down all running instances of QuickBooks Desktop from task manager and restart QuickBooks Desktop
CB-1281 Could not read data from QuickBooks Multiple instances of AvaTax for QuickBooks Desktop are running simultaneously Shut down all running instances of QuickBooks Desktop from task manager and restart QuickBooks Desktop
RCL-281 Object reference not set to an instance of an object This is a known issue in AvaTax version 73 and below Upgrade to the latest version of AvaTax for QuickBooks Desktop
Status Code 3175 There was an error adding, modifying, or deleting XXXXX This occurs when two save events happen at the same time when you try to email or print an invoice before saving with AvaTax Save with tax before emailing or printing the invoice
Status Code 3340 This request cannot be processed from within a data event callback procedure This is a known issue in AvaTax version 84 Upgrade to the latest version of AvaTax for QuickBooks Desktop
Subscribe.exe - No Disk There is no disk in the drive. Please insert a disk into drive/Device.Harddisk1/DR1 Permissions issue in QuickBooks Desktop During the installation process, make sure you run as Administrator
  Application with Expired Ceritificate 3rd party integration required re-authentication Select Yes, whenever this QuickBooks Company File is open to authorize the certificate automatically
  Could not query QuickBooks Permissions issue in QuickBooks Desktop Ensure users have the minimum QuickBooks Desktop permissions to use AvaTax
  Could not start QuickBooks Multiple instances of AvaTax for QuickBooks Desktop are running simultaneously Shut down all running instances of QuickBooks Desktop from task manager and restart QuickBooks Desktop
  Error accessing QuickBooks data QuickBooks Desktop isn't connected to AvaTax Ensure user name, password, and license key are entered correctly in AvaTax Configuration in QuickBooks Desktop
  Error while subscribing to QuickBooks events. Function Name = DoSubscribeEvents 80040423. The version of QBXML that was requested is not supported or is unknown. Please login using Administrator Privileges and try again. Permissions issue in QuickBooks Desktop or corrupted installation Ensure users have the minimum QuickBooks Desktop permissions to use AvaTax. If that doesn't resolve the issue, reinstall AvaTax for QuickBooks Desktop.
  Root element is missing Multiple instances of AvaTax for QuickBooks Desktop are running simultaneously Shut down all running instances of QuickBooks Desktop from task manager and delete the company's error list file before restarting QuickBooks Desktop
  The wizard was interrupted before Avalara AvaTax for QuickBooks could be completely installed Installing without administrator access Reboot QuickBooks Desktop and redo the installation process from the beginning.
  Unexpected end of file has occurred. The following elements are not closed: An issue involving the error list file Delete the error list file, restart QuickBooks Desktop, and then run the Reconcile Tax utility again