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Avalara Help Center

Get Started with Avalara CertCapture

This article applies to:Avalara CertCapture

Set up CertCapture to manage your customers' compliance documents. Use CertCapture to store your customers' exemption certificates, excise documents, and federal withholding forms. Connect CertCapture to AvaTax to exempt your customers' purchases from tax.

Gather information about your business

CertCapture needs details about your business to manage your customers' compliance documents effectively. Before you set up CertCapture, gather these things:

  • CertCapture account login and password
  • A list of the states and jurisdictions where you're registered to collect and remit sales and use tax. If you don't have a consolidated list of jurisdictions where you're registered to collect and remit, gather your registration paperwork from each jurisdiction's Department of Revenue.
  • A list of your exempt customers. You likely need to export this list from your accounting software.
  • Copies of your customers' compliance documents. CertCapture can store current and historic certificates, so gather all documents you'd like to associate with one of your customers.
  • Log into your account software and be prepared to copy this information about your business:
    • Legal company name
    • Addresses for all your locations
    • Contact information for your CertCapture account's primary point of contact
  • For the best experience using CertCapture, make sure your Internet browser meets the minimum requirements
    • Internet Explorer: IE 10 or IE 11
    • Chrome: Latest version 
    • Firefox: Latest version 
    • Safari: Latest version 
    • Microsoft Edge: Latest version

Set up

What to do What to expect Webinar
1. Set up your company in CertCapture Set up your company profile so it matches how you do business.
2. Add your customer records You have two options for entering customer records: enter one customer at a time from CertCapture, or upload multiple customers with a template.
3. Upload and validate your compliance documents  Upload compliance documents and link them to your customers. 
4. Next steps for CertCapture Request any documents you may be missing as well as any that may be expiring or already expired.