Unlock your account after three failed sign-in attempts

Steps

1. Contact your company's Account Administrator so they can unlock you. 
   • Account administrators can unlock users by going to Global Admin > Manage Users and selecting Reset for the user in question.
   • If you are the Account Administrator, submit a case to our support team and request that we unlock your account.
2. If the Account Administrator can't be reached, Avalara may require the request on a letter containing your corporate letterhead.
   • Submit a case to our support team. We'll work with you to get the appropriate documentation for the request.    
   • The email must be sent from/signed by a company executive (include the title of the individual signing the communication)
   • The email must include "account admin user XXX is no longer here, change CertCapture email address to XXX and reset the password so we may access the account admin user"