CertCapture sends exemption certificate data to AvaTax via an API call. These API calls are initiated automatically when you make changes to a certificate, but you can also manually trigger a new API call if you find that a certificate is not syncing to AvaTax.
- In CertCapture, search for the certificate.
The document Details page opens.
- Select the Certificate ID to view the certificate details.
- Select the Queue API Resend button.
This sends the document to AvaTax via an API call. You can see the results on the History tab of the certificate once the API call has been sent. It can take several minutes for the results to appear on the History tab.