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Resolve CertCapture REST API errors

This article applies to:CertCapture

Learn how to fix the most common CertCapture REST API error messages.

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These are not errors for communication between AvaTax and CertCapture. See this guide for information on how to resolve common API errors between AvaTax and CertCapture.

 

Before you begin

Review the CertCapture REST API documentation and create an API password.

CertCapture API error messages

Here are the error messages you might see in CertCapture API call responses, as well as what they mean and how you can fix them.

Error message How to fix it
Signed date cannot be empty Add an effective date to the certificate.
Expiration date cannot be empty Add an expiration date to the certificate.
Certificate exempt reason does not exist in <entity_name> Contact Avalara Support about how exemptions are mapped on your account.
Certificate is not linked to a state. Fix the state linked to your certificate.
Certificate is not linked to a country. Fix the country linked to your certificate.
The certificate customer(<customer_number>) is not associated to a country. Add a country to the customer address.
The certificate customer(<customer_number>) does not contain an address. Add a street address to the Address Line 1 of the customer address.
The certificate customer(<customer_number>) does not contain a city. Add a city to the customer address.
The certificate customer(<customer_number>) does not contain a zip. Add a ZIP code or postal code to the customer address.
 
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