This article applies to:CertCapture
Learn how to fix the most common CertCapture REST API error messages.
|These are not errors for communication between AvaTax and CertCapture. See this guide for information on how to resolve common API errors between AvaTax and CertCapture.|
CertCapture API error messages
Here are the error messages you might see in CertCapture API call responses, as well as what they mean and how you can fix them.
|Error message||How to fix it|
|Signed date cannot be empty||Add an effective date to the certificate.|
|Expiration date cannot be empty||Add an expiration date to the certificate.|
|Certificate exempt reason does not exist in <entity_name>||Contact Avalara Support about how exemptions are mapped on your account.|
|Certificate is not linked to a state.||Fix the state linked to your certificate.|
|Certificate is not linked to a country.||Fix the country linked to your certificate.|
|The certificate customer(<customer_number>) is not associated to a country.||Add a country to the customer address.|
|The certificate customer(<customer_number>) does not contain an address.||Add a street address to the Address Line 1 of the customer address.|
|The certificate customer(<customer_number>) does not contain a city.||Add a city to the customer address.|
|The certificate customer(<customer_number>) does not contain a zip.||Add a ZIP code or postal code to the customer address.|