Unlink a ship-to state from a customer if you don't plan to request documents from the customer in that region.
- In CertCapture, search for the customer whose ship-to regions you want to adjust.
- Select the customer number.
The customer Details tab opens.
- Select the ShipTo tab.
- Find the region you want to remove under the ShipTo Details section, then right-click and select Unlink ShipTo State.
- In the message that appears, select OK to confirm that you'd like to remove the ship-to region.
The region is removed from the ShipTo tab. The exposure zone is also removed on the Taxability Info tab, unless the customer is linked to a document for the region.