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Avalara Help Center

"Could not determine application access" error when trying to sign in to CertCapture

This article applies to:CertCapture

What this means

If you receive the error message "Could not determine application access" when trying to sign in to CertCapture, continue reading to learn how to resolve the issue.

Why this happened

This occurs when users attempt to sign into CertCapture but haven't been assigned to a company.

Things that might help

Contact one of your Account Administrators and request that they assign your user name to a company.

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