Skip to main content
Avalara Help Center

Template Tags for Request and Campaign Cover Letters

This article applies to:Avalara CertCapture

Include a cover letter when you send requests or campaigns so your customers understand what you're asking for.  Template tags automatically fill in customer information, so you can send one letter to several customers. For instance, insert the BUSINESS_NAME tag so that the cover letter you send to a customer contains their business name.

Important:
For almost all CertCapture customers, this update has taken place automatically. There's nothing you need to do except be aware of the change and start using the new template tags. 

If for some reason Avalara wasn't able to update your CertCapture template tags automatically, you'll see a message the next time you set up a cover letter for a request or campaign. 

Old template tag New template tag
{{WEBPORTAL_AUTO_LOGIN_ADDRESS}}
{{CERTEXPRESS_ADDRESS_WITH_CODE}}
{{WEBPORTAL_ADDRESS}}
{{CERTEXPRESS_ADDRESS}}
{{PORTAL_LOGIN}}
 
{{PORTAL_PASSWORD}}
{{CERTEXPRESS_REQUEST_CODE}}

Note: This single template tag replaces both PORTAL_LOGIN and PORTAL_PASSWORD as a single string of characters your customers will need to access the new form submission portal.