If you select more than one exposure zone when validating a document in CertCapture, it becomes a multijurisdictional certificate.
How multijurisdictional certificate IDs work
If the document you're validating is a multijurisdiction exemption certificate (one form that records a customer's exempt status in more than one jurisdiction), the Certificate ID for the document while you're validating it is the ID that was assigned during upload.
Once you've validated the document, each of the certificate's jurisdictions is assigned a new Certificate ID.
For example, the original document has a Certificate ID of 500:
- Once you validate the document and indicate that it's multijurisdictional, each jurisdiction is stored with a separate Certificate ID.
- The first jurisdiction keeps the Certificate Id of 500. Other jurisdictions are stored with next sequential Certificate ID number, ie 501, 502, and 503.
How multijurisdictional documents work with AvaTax
CertCapture assigns a different certificate ID to each jurisdiction from a multijurisdictional certificates, but AvaTax treats the entire multijurisdictional certificate as a single document. CertCapture sends the certificate information to AvaTax via a single API call that includes all of the jurisdictions. When there's an error for a single state, it stops the API call from being sent for all of the other states included in the multijurisdictional certificate. Resolve this by generating a Failed API Calls report and fixing the issues that lead to the API errors.