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Avalara Help Center

Understanding document status in CertCapture

This article applies to:CertCapture

When you upload and validate documents in CertCapture, the documents you create can have one of five statuses: 

  • Complete
    The documented has been fully validated.
  • Pending
    The document has not been validated. 
  • Pending-Future
    The document has been validated, but has an effective date in the future. The document status changes to Complete on the selected effective date.
  • Revoked
    The document has been stopped in AvaTax, meaning that it does not apply to any transactions.
  • Pending-Multi
    This is a temporary status during the validation process. If you find a certificate that is stuck in this status, try uploading a new copy of the certificate.
  • Pending Single
    This is a temporary status during the validation process. If you find a certificate that is stuck in this status, try uploading a new copy of the certificate.

If you need to change a Pending document to Complete, validate the document.

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