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Avalara Help Center

Revalidate a document

This article applies to:CertCapture

If you need to change the exposure zones associated with a certificate after validating it, use the Revalidate option to create a copy of the document with the adjusted exposure zones.

Steps

  1. In CertCapture, search for the document you want to revalidate.
  2. Select the certificate ID from the search results.
    The Certificate Details page opens.
  3. Select the Revalidate button.
  4. In the message that appears, choose one of the following options:
    • Invalidate and Copy: The current certificate is marked as invalid, and a new copy is created in Manage Documents > Validate Documents.
      If you select this option for a multijurisdictional certificate, all regions associated with the multijurisdictional certificate are invalidated.
    • Copy: The current document is not changed, and a copy is created in Manage Documents > Validate Documents.
      If the current certificate is valid, selecting this option can result in having multiple valid certificates on file for the same customer after you validate the new certificate.
  5. Select Resubmit for Validation.

A copy of the document is sent to the validation queue, under Manage Documents > Validate Documents. Navigate to that section to validate it with the adjusted details.

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