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Avalara Help Center

Respond to a Document Request

Exemption requests sent from AvaTax or CertCapture are completed via CertExpress. Requests include a secure link to begin the completion process right away, or a request code to copy and paste at

Complete a document request

  1. Click the link in your document request to open CertExpress in your web browser.
    •  Alternatively, copy the eight-digit request code from the email and paste it into the Enter Request Code box at
  2. Accept the terms and conditions to continue.
  3. Click Add Document to complete a new exemption document.

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  4. Select the State and Exempt Reason that apply to your purchase and then click Next
  5. Complete the required fields and then click Next.
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  6. Enter your name, title, and signature, and then click Next to complete your document.

CertExpress processes your document and sends it to the requester.

About CertExpress

Sign up for a free CertExpress account and have one place to create and store compliance documents, track your documents and companies you purchase from, and manage future requests.


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