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CertCapture email notifications and settings

This article applies to:CertCapture

CertCapture sends emails when users and documents are uploaded CertCapture, new documents are ready to be validated, or scheduled reports are ready for download. These notifications come from "notifications@certcapture.com".

Certain CertCapture notifications can be customized or disabled.

Change "From" address on CertCapture notifications to your customers

  1. Select your name in the upper right and select My Profile.
  2. Select the My Preferences tab.
  3. Select Email Preferences to expand that section.
  4. Customer Email is the email address that appears in the From field on customer notifications, such as document requests
  5. Select the correct email. The change is saved immediately.

Change "From" address on CertCapture notifications to you

  1. Go to Settings > Company Settings > Company Details.
    The Company Details page opens.
  2. Select Edit Company Information.
  3. Adjust the email address listed in the Notification Emails field.
  4. Select Update Company Information to save the changes.

Don't send "New Stack Available..." notifications

  1. Select your name in the upper right and select My Profile.
    The My Profile page opens.
  2. Select the My Preferences tab.
  3. Select Certificate Data Entry Preferences to expand that section.

Don't send "Certificate Completion..." notifications for CertExpress requests

  1. Go to Settings > Company Settings > Company Details.
    The Company Details page opens.
  2. Select the CertExpress Settings tab.
  3. Select Edit.

Turn off the ability to send "Certificate Validation..." notifications

  1. Select your name in the upper right and select My Profile.
  2. Select My Preferences and then select Certificate Data Entry Preferences to expand that section.
    • Validation Notifications - Uncheck this if you don't want the option to notify a customer that their certificate has been processed once you're finished validating it 
    • This change is saved immediately

Don't send email notifications for blank reports

  1. Select your name in the upper right and select My Profile.
  2. Select My Preferences and then select Email Preferences to expand that section.
    • Skip Blank Report Emails - Check this if you want CertCapture to skip sending you a scheduled report if it doesn't contain information
    • This change is saved immediately

Example Notifications

Email Notifications  Example

"Welcome to CertCapture"

"CertCapture - New Stack(s) Available for Merging"

"[Success] CertCapture - Bulk Upload Results"

"[Error] CertCapture - Bulk Upload Results"

"Certificate Completion Notification"

  • Sent to your customer when they submit a form (such as when they complete a request using CertExpress)
  • Disable at Company Settings > Company Details > CertExpress Settings > Send Certificate Completion Client Notifications
CertCapture-Email-Certificate-Complete.png

"Certificate Validation Notification"

  • You have the option to send this to a customer after you validate their document 
  • Remove the option to send this notification under My Profile > My Preferences > Certificate Entry Preferences > Validation Notifications
CertCapture-Email-Validation-Notification.png

"CertCapture Report: (Name of Your Report)"

Subscribe to CertCapture API Email Alerts

  1. Go to Account Settings > Email Notifications.
  2. Select Add Email Notification.
    • Add the email address that should receive notifications
    • Select API
    • Select Success or Failure
    • Select the company (client) API to receive notifications for
    • Set the email frequency

CertCapture-API-Email.png

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