Your license key is specific and unique to your account. If you have production and sandbox accounts, each has its own license key. You must have a license key to connect your accounting software to AvaTax Update.
Your license key is emailed to you when it's generated. You generate your original license key when you get the connector to set up your first company in AvaTax Update. If you set up AvaTax Update before October 2017, your original license key may have been generated when you accepted the terms and conditions.
Avalara doesn't keep a copy of your license key and can't tell you what it is.
Search for your current license key in:
- Your email if you're the account administrator who set up AvaTax Update. Find the latest reset email or the Get Started email if the license key has never been reset.
- Your accounting software. Some display the license key in AvaTax Update configuration.
Generate a new license key
You must be an AvaTax Update account admin to generate a new license key.
To generate a new license key, go to Settings > Generate a License Key, and then click Generate License Key. Be sure to keep a record of this license key. It's also emailed to you. If you don't receive your license key reset email, check your Junk email folder. If it's not there, it could be blocked by an email filter. If the email is blocked, you'll need to work with your company's IT department to fix the issue.
After you generate a new license key, be sure to update the license key in every workstation that connects to AvaTax Update. If your accounting software doesn't have the correct license key, the workstation can't connect to AvaTax Update.