Skip to main content
Avalara Help Center

Manage Tax Notices

This article applies to:Avalara AvaTax Update

A tax notice is a notification from a tax jurisdiction informing you of a requirement, adjustment, or error involving your tax account. You may receive a notice by email or by postal mail.

Receiving a tax notice doesn't necessarily mean something's wrong. Some tax notices are simply informational in nature. Some provide updates about tax rate changes or let you know that you should adjust your filing schedule. Other notices alert you to possible errors with your tax account.

When you receive a tax notice, determine what type of information it provides and act accordingly.

Note: Avalara Response time is 4-6 weeks, and resolution time is 6-8 weeks, depending on the urgency of the notice.

Notice type Action
Rate change Adjust your custom tax rules if they're affected by the rate change.
Scheduled return adjustment Modify your scheduled returns in Returns.
Other informational notice Make any relevant adjustments in your accounting software.
Lack of filing notice

When a jurisdiction says they haven't received a return for a past filing period, review your filed returns history.

If the return was filed, print the return confirmation from Returns and send it to the jurisdiction.

If the return wasn't filed, review your scheduled returns to make sure there was a return form scheduled to be filed for that filing period. If there wasn't, contact your Customer Account Manager about backfiling the return. If there was, email with the relevant details so our team can figure out why the return wasn't filed.

Error notice

Avalara manages obligations related to error notices on your behalf if you use Returns. When you receive an error notice:

  • Send us the notice in Avalara Account. If it's a physical notice, upload a digitized version. 
  • Check to see if the state that sent the notice requires a power of attorney. If we don't have power of attorney for you in a state that requires it, we won't be able to resolve notices for you until we do.
  • Track the status and resolution of submitted notices in Avalara Account > Tax Notices.
  • Keep an eye on your email for requests from Avalara for additional information. If we determine that you owe taxes, we'll send you an email with the steps to finish resolving the notice.
  • Was this article helpful?