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Avalara Help Center

Manage Tax Notices

This article applies to:Avalara AvaTax Update

A tax notice is a notification from a tax jurisdiction informing you of a requirement, adjustment, or error involving your tax account. You may receive a notice by email or by postal mail.

Receiving a tax notice doesn't necessarily mean something's wrong. Some tax notices are simply informational in nature. Some provide updates about tax rate changes or let you know that you should adjust your filing schedule. Other notices alert you to possible errors with your tax account.

When you receive a tax notice, determine what type of information it provides and act accordingly.

Notice type Action
Rate change Adjust your custom tax rules if they're affected by the rate change.
Scheduled return adjustment Modify your scheduled returns in Returns.
Other informational notice Make any relevant adjustments in your accounting software.
Error notice

Avalara manages obligations related to error notices on your behalf if you use Returns. When you receive an error notice:

  • Forward the notice to Avalara at avataxreturns@avalara.com. If it's a physical notice, forward a digitized version. Once received, a member of our Notices team logs the notice and sends you a confirmation email.
  • Check to see if the state that sent the notice requires a power of attorney. If we don't have power of attorney for you in a state that requires it, we won't be able to resolve notices for you until we do.
  • Track the status and resolution of submitted notices in AvaTax Update at Returns > Tax Notices.
  • Keep an eye on your email for requests from Avalara for additional information. If we determine that you owe taxes, we'll change the notice status to Closed-Customer Action Required and send you an email with the steps to finish resolving the notice.
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