Your business needs can change over time, either as your business itself changes or as the accounting software you use changes. When your business needs change, or as you better understand what Avalara can do for you, you might also want to make changes to your products or services.
|Product or service to change||More information||Who to contact|
|Purchase or extend a development account||Avalara provides a development account, also called a test account or sandbox environment, to all customers who've purchased our Sales Tax API integration for development and implementation of a customized AvaTax Update solution.||To extend this account beyond the original expiration date or purchase a new development account, contact your Customer Account Manager (CAM).|
|Add or change an Avalara product or service||
Some changes or additions you can make include but aren't limited to:
|To make changes or additions to the services you have from Avalara, contact your Customer Account Manager (CAM). They can assist you with changing your current service or adding new services.|
|Downgrade an Avalara product or service||
The terms and conditions you accept when you activate your Avalara service account include Avalara service subscription plan information. Review the terms.
You must notify Avalara of a reduction request at least 30 days prior to your service renewal date, and the reduction will be effective at the start of your renewal term.
To reduce the volume of a service subscription plan, contact your Customer Account Manager (CAM). Be sure to include:
|Cancel an Avalara product or service||
The terms and conditions you accept when you complete your order include the terms for cancelling an Avalara product or service. Review the terms.
|Cancel Returns||Before you cancel your Returns service, make sure you have all the information you need to file returns on your own in the future. You'll also want to make sure that returns Avalara has filed don't need any further input from you. Visit Returns Cancellation for steps to:
||Contact your Customer Account Manager (CAM).|
|Purchase an accounting software connector/integtration||AvaTax Update integrations connect AvaTax Update to your accounting software, such as an ERP, CRM, e commerce, or mobile payment application.||Contact your Customer Account Manager (CAM).|
|End Streamline Sales Tax (SST) program||To have Avalara assist you in cancelling SST registration (free of charge), email firstname.lastname@example.org.|